Getting Started
Getting Started
How to Create a Jaggards Account and Prepare for Your First Purchase
Before you begin your journey with us, we want to provide you with essential information about our account creation and verification process.
This guide will walk you through the process based on the type of account structure you need: Individual, Self-Managed Super Fund (SMSF), Private Company, or Unregulated Trust.
Before you Start
As a regulated entity in the bullion industry, Jaggards is required by AUSTRAC (Australian Transaction Reports and Analysis Centre) to conduct Know Your Customer (KYC) verification and due diligence for all our customers. This regulatory requirement ensures the security and integrity of our transactions and helps prevent financial crimes. We understand the importance of a smooth and convenient experience for our customers. That’s why we’ve developed a user-friendly, self-serve online KYC process. This allows you to complete the necessary verification steps quickly and easily.
What is KYC?
KYC (Know Your Customer) is a set of procedures and guidelines used by financial institutions and other regulated entities to verify the identity of their customers, assess their risk profile, and comply with legal requirements. The primary purpose of KYC is to prevent fraud, money laundering, terrorist financing, and other illegal activities.
Depending on the type of account you create, KYC (Know Your Customer) verification will be prompted at various stages—during account registration, or at checkout. Our website is designed to initiate KYC verification precisely when it is required to ensure compliance. You also have the option to complete KYC at any point via your “My Account”.
Create an Account
Account Types
Individual
Individual accounts are for personal use, allowing you to invest in precious metals directly under a personal name. These accounts are straightforward to set up and require minimal documentation.
KYC Threshold: $5,000 (cummulative value) before verification is required.
SMSF
Self-Managed Superannuation Funds (SMSFs) are a type of superannuation fund established for the purpose of providing retirement benefits to its members. SMSFs can be structured with either individual trustees or a corporate trustee.
KYC Threshold: This must be completed before you can checkout.
Company
Company accounts are designed for businesses looking to invest in precious metals. These accounts require specific documentation to verify the company’s legitimacy and the identities of its beneficial owners.
KYC Threshold: This must be completed before you can checkout.
Trust
Trust accounts are established to hold assets on behalf of beneficiaries. Like SMSF accounts, trust accounts can be structured with either individual trustees or a corporate trustee.
KYC Threshold: This must be completed before you can checkout.
How to Complete KYC?
How to complete KYC for an Individual Account? 
To complete the KYC (Know Your Customer) process at Jaggards for an individual, we require you to provide and confirm two forms of identification. You can choose from the following options:
- Passport
- Driver’s Licence
- Medicare Card
How to complete KYC for an SMSF Account?
At Jaggards, we support two common SMSF structures:
- Individual Trustees
- Corporate Trustees
Required Documents for Account Creation
- For Individual Trustees:
- SMSF Trust Deed Document.
- ABN of the Trust: The Australian Business Number (ABN) assigned to your SMSF
- Identification for All Trustees: Each trustee must provide two verification documents, which can be any of the following: Driver’s Licence, Passport, or Medicare Card.
- For Corporate Trustees:
- SMSF Trust Deed Document.
- ABN of the Trust: The Australian Business Number (ABN) assigned to your SMSF
- ASIC Company Extract: A document from the Australian Securities and Investments Commission (ASIC) that provides details about the company acting as the trustee
- ACN of the Company: The Australian Company Number (ACN) assigned to the corporate trustee
- Identification for All Ultimate Beneficial Owners (UBOs): Each UBO must provide two verification documents, which can be any of the following: Driver’s Licence, Passport, or Medicare card.
Note: UBOs include individuals who own or control 25% or more of the entity, either directly or indirectly.
How to complete KYC for a Private Company?
Documents to Prepare
Before you begin the application process, ensure you have the following documents ready:
- Company ASIC Extract
- Identification for Ultimate Beneficial Owners (UBOs): Each UBO must provide two verification documents, which can be any of the following: Driver’s Licence, Passport, or Medicare card. This includes:
- All individuals who own or control 25% or more of the entity
- This ownership or control can be either direct or indirect (via another entity or a third party)
- Company’s ABN Number
How to complete KYC for an Trust Account?
At Jaggards, we support two common Trust structures:
- Individual Trustees
- Corporate Trustees
Each structure has specific requirements and documentation that must be prepared before you can begin the account creation process.
Required Documents for Account Creation
- For Individual Trustees:
- Trust Deed Document.
- ABN of the Trust: The Australian Business Number (ABN) assigned to your Trust
- Identification for All Trustees: Each trustee must provide two verification documents, which can be any of the following: Driver’s Licence, Passport, or Medicare Card.
- For Corporate Trustees:
- Trust Deed Document.
- ABN of the Trust: The Australian Business Number (ABN) assigned to your Trust
- ASIC Company Extract: A document from the Australian Securities and Investments Commission (ASIC) that provides details about the company acting as the trustee
- ACN of the Company: The Australian Company Number (ACN) assigned to the corporate trustee
- Identification for All Ultimate Beneficial Owners (UBOs): Each UBO must provide two verification documents, which can be any of the following: Driver’s Licence, Passport, or Medicare card.
Note: UBOs include all individuals who own or control 25% or more of the entity, either directly or indirectly. If the trust has appointors, guardians, or principals, they must also be included as UBOs.
Purchasing Options
Before your First Purchase
Purchasing precious metals online with Jaggards is seamless, easy, and convenient. Our website provides real-time pricing on precious metals that fluctuates every minute in line with market changes, allowing you to secure competitive pricing around the clock. Here are some considerations during your first checkout.
Shipping and Delivery
Jaggards provides several shipping options to meet your needs, including insured courier delivery, in-store collection, and secure storage.
Courier Mail
Jaggards offers a secure shipping option to ensure your parcel is delivered safely and promptly. All parcels include complimentary parcel protection at no extra cost, covering loss and damage during the delivery process. We ship Monday through Thursday, with no deliveries sent on Friday to prevent parcels from sitting in depots over the weekend. For more details, please click here.
Overnight Express: Delivered via TGE for faster service.
- Sydney metro: 2 days
- NSW Country: 2 days
- Canberra: 2 days
- Melbourne metro: 2 days
- VIC country: 2 days
- Brisbane Metro: 2 days
- QLD near country: 2 days
- QLD far country: 2 days
- Far North QLD: 2 days
- Adelaide Metro: 2 days
- SA Country: 2 days
- Perth Metro: 2 days
- WA Country: 2 days
- WA country far: 2 days
- Tasmania: 2 days
- Tasmania remote: 2 days
- Darwin: 2 days
- Alice Springs: 2 days
- NT Other: 2 days
In-Store Collection
Customers can choose to collect their orders from our Sydney store located at Level 8/74 Pitt Street, Sydney NSW 2000.
Please ensure you have received confirmation to collect your order via email before arriving.
You also have the option to nominate a third party to collect your order by giving prior consent. You can complete the consent form here.
Secure Storage
Jaggards offers a private vaulting service for the secure storage of your precious metals. Vaulting fees are calculated annually, so you won’t pay anything extra at checkout. After we receive the order, a member of our customer support team will contact you with more information. To learn more about our Private Vaulting Service and fees, please click here.
Payment Method
Jaggards offers two secure options to pay for your precious metals online.
Credit/Debit Card
At Jaggards, we accept Visa and MasterCard for quick and convenient transactions. Credit and debit card payments are ideal for smaller orders, providing a fast and easy way to complete your purchase.
Credit card payments incur a 1.75% transaction fee, which covers processing costs.
We currently do not accept international cards. Only Australian-issued Visa and MasterCard credit/debit cards are supported for payments.
Pre-Authorisation Bank Transfer
When you choose Pre-Authroisation Bank Transfer as your payment method, we’ll place a temporary hold on your credit card or debit card for 5% of the order total. This small pre-authorisation amount is a way to confirm your commitment to completing the payment for your order. It’s not an actual charge – it simply reserves the funds temporarily.
Once your order is confirmed, you’ll need to transfer the total order amount to our bank account within 24 hours using your online banking portal or mobile banking app. As soon as we receive the full payment, we’ll process your order and void the temporary hold on your credit card. This means the 5% pre-authorisation will no longer be reserved, and you won’t be charged anything on your credit card.
Important Payment Guidelines
Ensure that the payment method you choose is under your name. We do not accept payments made by third parties. The account name and the cardholder’s name must match to avoid any dispatch delays. For example, if your name is John Smith, you must pay with a credit card or bank account registered as John Smith.
Market Loss Policy
All confirmed orders are final. If an order is cancelled due to non-payment or other reasons, the customer is liable for any market loss incurred by Jaggards. This means that if the market price of the item drops after the order is placed, the customer must pay the difference between the confirmed price and the market buy price at the time of cancellation.
Have A Question?
If you have any questions, please visit our FAQ page where you may be able to find answers to common questions.
If you would like to speak with a Jaggards customer representative, please contact us via phone at (02) 9230 0886 or send us an email to info@jaggards.com.au
